They are a scam!!!!! I had an oil change done on my Range Rover and 3 weeks later I noticed oil in my driveway. My wife dropped off the Range to make sure the filter wasn't loose. She specifically told them not to complete a dionastic on the truck, she just wanted to make sure the oil change was done correctly and she did not want to be charged. They excepted the truck under those terms. When she went back they would not give here the truck unless she paid $150.00 for looking at the truck. They said they found a leak in the trans cooler line and wanted $650 to fix it or $150 to take the truck back. My wife has gotten a oil change and inspections on 3 of our 6 vehicles over the years at this place and this is how they treated her. I called and spoke with the women in charge and she started out by laughing at the situation when she knew it was about the Range. And stated "I knew you were going to call". I didn't get the joke?!?! As a business owner I found it completely insulting to laugh at a customer that is unhappy with a service. After a painful conversation she said she was not able to give me a refund, but would give us a $150.00 credit towards the next oil change. In my opinion that was not expectable and I am currently in dispute with American Express. She is fighting the depute as I expected from such a trashy place... This $150.00 will cost them thousands as it should! My wife's company is not far from the shop and all 43 employees are aware of their business practices. The 8 people from her company that used them in the past will no longer use them. My 13 employees are also aware and will let all of their friends and family know about this place. Good people run good companies. Hope to see this shop out of business soon. Oh I almost forgot the Trans cooler line cost me $440.00 at another Shop. You have been warned.
Drew, we're truly sorry to hear about your experience. This is not the level of service we aim to provide. We would like to make this right. Please reach out to us at your earliest convenience so we can address your concerns directly.
- Bohemia Autocare